You have a 15-day window from the date you receive your parcel to initiate a return. This timeframe ensures that any issues with your purchase are addressed promptly. To begin the return process, simply visit our website or app and follow the steps outlined in our returns section. It’s important to act within this period to ensure your return is accepted and processed smoothly.

Absolutely! If you only need to return a portion of your order, you can do so easily. Our system allows you to select specific items for return, so you’re not obligated to return everything in your order. Once you’ve selected the items you wish to return, you can choose to exchange them for any other product available on our website. This flexibility ensures that you only keep what you truly want, while still having the option to explore other products that might better suit your needs.

If you’ve received a parcel that isn’t yours, please contact our Customer Service team immediately for assistance. You can also send an email to us with your order number and a brief description of the issue. Our team will work quickly to rectify the mistake and ensure that you receive the correct items as soon as possible.

Our courier partner will make a maximum of two attempts to collect your return parcel. If the courier is unable to collect the parcel on the first attempt, a second attempt will be made. It’s important to ensure that someone is available to hand over the parcel during these attempts. If the courier is unable to collect the parcel after the second attempt, your return request will be automatically canceled, and you will need to initiate the return process again if necessary.

Currently, we do not offer refunds; however, you can exchange the item you’re returning for another product from our website. This policy ensures that you still receive value for your purchase, even if the original item didn’t meet your expectations. Our exchange process is designed to be as seamless as possible, allowing you to select a new product and have it delivered to you without any additional hassle.

If you’ve changed your mind about returning an item, you can easily cancel your registered return. Simply follow the cancellation link provided in your return confirmation email. This link will direct you to a page where you can confirm the cancellation of your return request. If you encounter any issues during this process, our Customer Service team is available to assist you with canceling your return.

At this time, we do not offer Cash on Delivery as a payment option. We aim to provide secure and efficient payment methods that ensure a smooth transaction process for all our customers. You can choose from a variety of other payment options available on our website, including credit/debit cards, net banking, and digital wallets.

Returning an incorrect or faulty item is simple and straightforward. Start by initiating a return through our usual digital process, making sure to select the appropriate reason for the return. We do ask that you record a video of the damaged product while unboxing it, as this helps us better understand the issue and speeds up the return process. Once we receive and verify the returned item, we’ll process your exchange or refund according to our policy.

Tracking the status of your return parcel is straightforward. After you’ve registered your return and the parcel has been picked up, you’ll receive a return confirmation email. This email will include a ‘Track My Return’ link that you can click to view the latest updates on your return’s journey. Additionally, if you have any concerns or need further assistance, our Customer Service team is always ready to help you monitor your return.

Encountering an error while booking your return can be frustrating, but it’s often a simple fix. First, try clearing your browser’s cache and cookies, which can resolve many common issues. Also, double-check that you’re entering the correct order number and the same email address you used when placing the order. If you continue to experience difficulties, please reach out to our Customer Service team. They’re available to assist you with any technical issues and ensure your return process goes smoothly.

No need to worry if you didn’t receive a return form with your order. We’ve moved to a fully digital return process, which means there’s no paperwork required. You can easily register your return online by following the instructions provided on our website. This streamlined process not only saves paper but also makes it quicker and easier for you to initiate and complete your return.

No, you do not need a return label for our digital return process. We’ve made our returns completely paperless to simplify the experience for you. Once you initiate the return online, all the necessary steps are handled digitally. Our courier partner will handle the return label when they arrive to collect your parcel, making the process as convenient as possible for you.

To register a return digitally, you’ll need to have two key pieces of information: your order number and the email address you used when you placed the order. These details help us identify your purchase and ensure that your return is processed correctly. Once you have this information, simply log in to our returns portal on the website or app, and follow the step-by-step instructions to complete your return request.

If your order was delivered in two separate packages, don’t worry—you can still return items from both packages without any hassle. You can initiate the return process as you normally would by visiting our website or app. Just ensure that you request a return for each package separately if you are returning items from both. Our digital return system is designed to handle multiple returns efficiently, so you can rest assured that your returns will be processed correctly.